Refunds and Cancellation

청약철회 및 환불 정책

Effective 11 September 2026 · Version 1.0

Read this first: nothing is on sale yet

Payment is not open. No plan can be bought today, on the website, in the web app, or in the Android app. There is no payment system connected to any part of HanSups.

So there is nothing to refund right now. This document exists so that the rules are written down before anyone can pay, rather than afterwards, and so you can read them before you decide. When paid plans open, these are the rules that will apply.

The short version

  • 7 days to change your mind, for any reason, with a full refund.
  • After that, you can cancel at any time and get back the unused part.
  • If what you bought is not what was advertised, you get longer, and a full refund.
  • We do not charge a cancellation fee for a lawful cooling-off withdrawal. Korean law does not allow one.

1. The 7-day cooling-off period (청약철회)

Under Korea's 전자상거래법 (Act on Consumer Protection in Electronic Commerce), article 17, you may withdraw from a purchase within 7 days. The 7 days run from the later of the day you receive the contract document and the day the service actually starts.

You do not need a reason. You do not need our permission. Tell us, and it is done.

2. Where the cooling-off period is limited, and what we owe you first

The law allows a seller of digital content to limit withdrawal once delivery has begun. That limit is narrower than sellers often claim, and it only applies if the seller has done two things in advance. We state both here so there is no argument later.

  1. We must say so clearly, before you buy. Consider this the statement: for a single item of digital content that is delivered immediately and in full, withdrawal ends once delivery starts.
  2. We must give you a way to try before you buy. We do: Level 0 and Level 1 (단계 0 and 단계 1) are free with no time limit, and the diagnostic test is free.

Two things this limit does not do, because they are often got wrong:

  • It does not apply to a subscription. A month you have not reached yet has not been delivered, so starting week one does not cancel your right to withdraw from the months that follow.
  • It does not apply if we failed to do either of the two things above. If we did not tell you, or did not offer a trial, you may withdraw anyway.

3. Cancelling later: you get the unused part back

You can cancel a subscription or a time-limited plan at any time. After the first 7 days, the refund follows the Korean standard for internet content services (소비자분쟁해결기준, 인터넷콘텐츠업): we keep the value of the days you actually used, deduct 10% of the remaining balance, and refund the rest.

Inside the first 7 days there is no 10% deduction. You get everything back.

A worked example, with round numbers. Suppose you pay 30,000 won for 30 days, so 1,000 won a day, and you cancel on day 10:

  • Days used: 10. Value used: 10 x 1,000 = 10,000 won.
  • Remaining: 20 days, worth 20,000 won.
  • 10% of the remaining balance: 2,000 won.
  • You get back 18,000 won.

If you had cancelled on day 5 instead, you would be inside the 7 days, and you would get the full 30,000 won back.

4. If the product is not what we advertised

If what you receive is different from what was advertised, or does not work as described, you have 3 months from delivery, or 30 days from when you noticed or reasonably should have noticed, whichever ends later. In that case the refund is full, with no deduction.

If we disagree about whether the product matched the advertising, the law puts the burden on us to prove it did, not on you to prove it did not.

5. How quickly you get your money

We refund within 3 business days of the withdrawal, to the same method you paid with where possible. If we are late, Korean law adds interest for the delay, and we will pay it without you having to ask.

We do not charge a cancellation fee, an administration fee, or a penalty (위약금) for a lawful cooling-off withdrawal. Any term that tried to do so would be void.

6. If you bought through an app store

If a purchase is ever made through Google Play rather than directly from us, that purchase is handled by Google, and their refund process applies to it as well as your rights above. We will help you either way: write to us and we will tell you exactly which route is faster for your case.

7. How to ask

Email [email protected] with the email address on your account and, if you have it, the date of purchase. You do not need to give a reason. You do not need to use particular words, and you do not need to write in English: we read Korean too, and we will use a translator for anything else rather than turn you away.

We reply within 3 business days. If we have not, write again, because it means something went wrong on our side.

8. If we cannot agree

Write to us first. If that does not resolve it, you can take the matter to the Korea Consumer Agency (한국소비자원) or your local consumer dispute body. Nothing in this document removes a right Korean consumer law gives you.

9. Business details

HanSups, operated by Sajid Ali, Republic of Korea.
Email: [email protected]

HanSups is not yet registered as a 통신판매업자 (mail-order sales business), because it does not yet sell anything. The full seller details that Korean law requires, including the business registration number, will be published here and in the footer before any paid plan opens.

Questions about this document: [email protected]. This is the operator's own statement of practice, written in good faith. It is not legal advice.